Thursday, May 03, 2007

New Goalie Gloves...My Online Nightmare!


Rachel & Kailey are playing soccer again this season. They started practice a few weeks ago. Rachel wants to play goalie again. So we wanted to get her some new goalie gloves. We went to about three different stores & tried on numerous pairs. None of them had any in her size. The process though made us confident enough to be able to know which size & what brand we wanted so I decided hey why not order them online. We had two weeks, plenty of time to order them & have them shipped.

Well, we found the perfect pair online at Dick's Sporting Goods. They were in stock & we ordered them. Last Thursday the box arrives & we open them. The packing slip had all the right information, but the box held not goalie gloves...walkie talkies. Yes...you read that right walkie talkies. So immediately I call them to let them know the mistake & they apologized for the error & swore they would mail her out the correct item right away. They also assured me that they would be here in time, they would send me a label via email to mail the walkie talkies back, & they would send me a 10% off coupon for my trouble.

I did get the coupon via email immediately. Well, I called them on Monday to tell them I did not have the label yet. They said they would resend it...still waiting. Also, as of yet there are no goalie gloves here.

Hmmmm....do you think they will arrive before Saturday's game?

5 comments:

Going For Greatness said...

Bad business for THEM to not get the order corrected and out to you IMMEDIATELY. I sure hope the gloves get there before the game. What a PITA!!!

Michelle said...

OH NO!!! Walkie talkies???? How in the world did they screw that up?????

Colors of Me said...

I can relate! When DD was in cheer, we were waiting for her special shoes to arrive for the 4th of July and they never showed up :(! Good thing though - got my money back and she quite 2 weeks later LOL!

Loreluca said...

Did they? did they??? I'd be sooo mad if they didn't! Hope you had better luck with their second attempt!

Nik Just Nik said...

UGh what a pain the the butt.. I hope they made it in time...